Getting Your Car Serviced 101

June 29th, 2017 by

I have never in my life liked going to get my car serviced. I don’t know what I’m doing. I don’t know A THING about cars, and really it’s intimidating when they are telling you about services you need, but they might as well be speaking a different language for as much of what they are saying as I could understand. On a good day, I don’t like talking to people or talking…or people. But getting your car serviced IS NECESSARY to make sure that your car continues working for a while! This handy guide will walk you through what to expect when it’s time to get your car serviced!

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When you arrive at the dealership, you will be welcomed by a “greeter.” Often, this person will take the vehicle identification number (VIN) and the vehicle’s mileage and write this on a form that is given to the service advisor. If you are like me you will likely have forgotten your phone, wallet, bag…basically everything you need to survive in your car, which is about to be driven away for service. Remember to grab those things if you don’t want to have to make awkward eye contact with that dude sitting across from you who hasn’t blinked in like 7 minutes.

You will then meet with the service advisor. At Sid Dillon Auto Group we strive to be able to really take time with each customer so that you don’t feel like the service advisor is speaking in tongues at you. This way you’ll be able to REALLY sort out what needs to be done in a way that makes sense to you. There will be times when the center is busy, and you may need to be a wee bit patient, but you will undoubtedly get 5-star customer service every time.

Often, the interaction will likely begin with the service advisor saying, “How many miles do you have on your car?” At this point, the service advisor is trying to assess what you’d like done and provide for you a list of suggested maintenance that they can do for you if you choose. You can answer, “There are 20,000 miles on my car, but all I want is an oil and filter change and tire rotation.” You are not obligated to do all the listed maintenance that is suggested, but know that if they think that something needs urgent attention they will definitely let you know.

Later, while inspecting your vehicle, the technician may sometimes notice additional items that need attention on your car, such as an oil leak or a worn hose. He then makes those recommendations to the advisor. They will go over what you would like done once the initial inspection is done. Once you have decided on what you want to be done they will bring you around to pay for your work and get to fixing up what needs fixing.

YOU MADE IT! Good job! This wasn’t so bad after all! The process seems like it would be a lot before you actually get there, but Sid Dillon Auto Group is here to make your servicing experience as pain-free as possible. We’re here to help, so call today to make yourself an appointment.


Posted in Car Care